Frenchie coat-Age 1

For all returns and exchanges the item must be returned unused.  We can't process any refund until the item is received.

Once it's received we will either post out your exchange or process your refund.

If you change your mind about your purchase:

Notify us within 14 days of the item being delivered to you - you can return the item to us at your cost within a further 14 days of notifying us for a full refund excluding the Postage and packaging.

or

Return the item at your cost for an alternative item, which we will pay for Postage and packaging.

Faulty Products

In the event you receive a faulty item, please contact us.  We will refund, exchange or fix your product.

We will pay the return postage.

A faulty product does not include damage incurred by the purchaser in failing to maintain and care for the product properly.

Where should I send my returns and exchanges?

Once confirming return, our address is 45 Cam Wood Fold, Clayton le woods, Chorley, PR6 7SD, UK.

Please remember to include a cover note and order number, so we can locate your correspondence.

Please allow up to 14 days for this process in busy periods.

Received your item as a gift?

You can return items given to you as a gift.  We would need the details of the original purchaser, as would need to refund them.  The refund will not include the original postage and packaging or return postage and packaging.

You also can have an exchange.

Only wash when completely necessary. You might find a light brush or a wipe with a soft cloth for light soiling, does the job.

If you would like to wash your coat, make sure its with no other garments in the machine. Don't use any washing powder or fabric softener.

Laundry liquid for delicates is ideal.

Wash only on 30degrees and don't use the spin cycle.

Let it air dry, as a tumble dryer will affect the working of the fabric.

Please do not iron.

If you do damage the working of the